Payments, Bookings and Refunds

Last updated: October 5, 2026

1. How you pay. Card payments are handled by a secure third-party payment processor on its own checkout page; we never see or store your full card number. Where offered, you can pay with AX8 instead. All prices are in US dollars. Before you pay, the app shows the total, what it includes, and the cancellation rules that apply.

2. How a booking works.

1. You send a booking request to a provider. Nothing is charged at this step.
2. If the provider accepts, you have 48 hours to pay. If you do not pay in time, the booking is released and nothing is charged.
3. The price you pay is the provider's rate plus AVRIO's service fee, both shown before you pay. AVRIO does not add a card processing fee to bookings.
4. If you pay with AX8, the amount is converted at the live AX8 rate shown on the payment screen at that moment.
5. Once paid, the booking is confirmed and the cancellation rules below apply.

3. Booking cancellations and refunds. Refunds are a share of the total you paid. The time is counted back from the booking's scheduled start.

Who cancels, and when	Your refund
You, more than 7 days before the start	100%
You, from 7 days to 48 hours before the start	50%
You, less than 48 hours before the start	No refund. The provider is paid for holding the date.
The provider or AVRIO, at any time	100%
The provider does not show up	100%

When you cancel in the app, it shows the exact refund before you confirm.

4. Advertising purchases.

Situation	Your refund
You cancel in writing before the campaign starts	Everything you paid, minus the cost of any ad design or production we already completed for you
You stop a campaign while it is running	The unused part of your budget. Views and rewards already delivered are not refunded.
We cannot run all or part of a paid campaign	The undelivered part

The exact terms of each campaign are confirmed in writing before you pay.

5. How refunds are paid. Card refunds go back to the card you used, usually within 5–10 business days after we approve them, depending on your bank. If you paid with AX8, you get back the same number of AX8 you paid, whatever AX8 is worth on the day of the refund. Nothing in this policy limits any refund the law requires, for example when a service is not provided as described.

6. How to ask for a refund. Cancel in the app where you see the option, or email info@avrioone.com with your booking or order number. We reply within 5 business days.

7. Chargebacks. If you dispute a charge with your bank instead of contacting us, we may pause the related account, booking or rewards while the dispute is open.

8. Refunds and account deletion. An open booking or refund may delay account closure; in the app, cancel the booking or wait for the refund to finish first. You may still request deletion of eligible personal information by emailing legal@avrioone.com. We retain information necessary to complete transactions and meet applicable legal obligations. A card refund we have already approved is paid to your original card even after your account is deleted. AX8 refunds are paid to your in-app balance; once complete, that AX8 can be transferred or claimed like the rest of your balance, as described in the AX8 Rewards Terms.